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From: Lloyd B

To: info@airbrushmegastore.com

Sent: Wed 6/01/2016 5:45 PM

Subject: Hey there Steven

Thank you for keeping me up to date with my order it was much appreciated extremely happy with the purchase and delivery thank you very much and look forward to doing more business with you in the future

Thank you
Lloyd

 

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From: Luke P

To: info@airbrushmegastore.com

Sent: Wed 30/12/2015 7:50 PM

Subject: Hi ,No problem will send them wrapped well.
Thank for the great customer service really appreciated.

Ps love you store and share it with all my collegues in my industry. You guys are so good.

All the best
Luke

 

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From: Michael R

To: info@airbrushmegastore.com

Sent: Tue 15/09/2015 8:49 PM

Subject: Whew !!, you never cease to amaze me Steven at how efficient you are in processing orders, thankyou again !

Regards, Michael R

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From: Darren & Julie

To: info@airbrushmegastore.com

Sent: Tue 8/09/2015 10:28 PM

Subject: Thanks heaps Steven.

Received everything today mate, awesome service man.

Order Sunday, despatched Monday & receive it Tuesday…..that’s service. Unreal thanks again mate.

Cheers Darren

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From: Gary A

To: info@airbrushmegastore.com

Sent: Wed 2/09/2015 8:54 AM

Subject: Thankyou Steven, my order arrived this morning, as usual fantastic service

Thanks again Gary

 

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From: Kimberly. L

To: info@airbrushmegastore.com

Sent: Mon 27/07/2015 12:54 PM

Subject: Thankyou Steven,

Speed of service is a credit to you. I look forward to my parcel showing up in the mail.

Kind regards
Kimberly. L

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From: Adam. Le

To: info@airbrushmegastore.com

Sent: Mon 27/07/2015 9:21 AM

Subject: Thanks heaps will deffenatly be ordering my gear through you guys in the future! Great customer service.

Cheers adam

 

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From: MILES HALL

To: info@airbrushmegastore.com

Sent: Fri 24/07/2015 8:31 PM

Subject: Hi Steven,

thanks for your reply.

I'm currently living in France and will be back in Oz in August for a month so I'll place the order then... your price is better than what I can find here in Europe.

I'll have to get the compressor here when I get back to France due to its weight and european power connections.

Speak soon and thanks for your help,

Miles

MILES HALL
2, rue Gustave Courbet
34110 Mireval
FRANCE

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From: Jovan.H

To: info@airbrushmegastore.com

Sent: Tue 14/07/2015 8:08 PM

Subject: Dear Airbrush mega store.

I recently received my new Iwata Kustom TH, customer service was excellent and treated me, and my order, with as much enthusiasm as I had to receive my new toy.

The delivery of service by phone, and via internet we're very satisfactory and I will be happy to use the website for further purchases. Could not recommend you more.

Thank you again, and regards.

Jovan .H

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From: Michael R

To: info@airbrushmegastore.com

Sent: Thu 25/06/2015 6:43 PM

Subject: Hi Steven, just thought I'd let you know, I'm so impressed with the efficiency of your order processing each time I've dealt with you, I'm more than satisfied, if only more people were like you, things would run a lot more smoothly.

All the best,

Michael

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From: Katharine A

To: info@airbrushmegastore.com

Sent: Tue 23/06/2015 12:03 AM

Subject: Hi Steve
I havent had a chance to watch the videos as yet but I just wanted to thank you . What you have done for your customers is above and beyond what I think any retailer would do.

Thank you, your dedication is very appreciated
Regards

Katharine

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From: Michael D

To: info@airbrushmegastore.com

Sent: Tue 16/06/2015 7:58 PM

Subject: Hey mate I just wanted to say my iwata hp-sbp came in the mail today and already I'm stoked with the lines it's laying down. It's a hell of a lot easier then trying to detail with a 0.5mm.
Thanks for your service and thanks for running such a great business.
All the best mate cheers.
Michael

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From: Jefferson W

To: info@airbrushmegastore.com

Sent: Sat 13/06/2015 12:21 PM

Subject: Hi Steven,

Just wanted to say thanks for the order which I received this morning, fantastic delivery time. I cant believe I ordered it 10PM Thursday night and received it Saturday morning!

The lollies were a great touch, the kids want me to order more stuff straight away.

Thanks Jeff

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From: Darren & Julie

To: info@airbrushmegastore.com

Sent: Thu 4/06/2015 1:10 PM

Subject: Hi Steven

My parcel arrived today…..woohoo

Those Iwata airbrushes look sweet J hopefully I might get a chance to use them on the weekend.

Thanks again tor the fantastic service & advice, great dealing with you mate.

Have a great weekend.

Cheers Darren

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From: S.Jesic

To: info@airbrushmegastore.com

Sent: Tue 31/03/2015 3:42 PM

Subject: Hi Steven,

Can’t thank you enough for your prompt dispatch....need to use the airbrush to finish a job.

I will pass on your details to my fellow artists.

If you have time, here is the Artist for Conservation website where my work is displayed.

Have a great Easter.

Kindest Regards

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From: J.Su

To: info@airbrushmegastore.com

Sent: Thu 26/03/2015 8:05 AM

Subject: Hi Steven,

The airbrush was received this morning. I'm very pleased with the pricing, speed of delivery, and the bonus content that was included with the package. Your Aussie joint will be the place I recommend to friends, best regards!

 

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From: A.Beale

To: info@airbrushmegastore.com

Sent: Thu 19/02/2015 12:13 PM

Subject: Wow,

Have to say I'm really impressed with the speed, and messaging.

Your range is good, and your pricing is really fair. I do believe I'm done buying anywhere else.

Cheers

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From: C. Abbott

To: info@airbrushmegastore.com

Sent: Wed 4/02/2015 10:23 AM

Subject: Thank you guy's your service is great. I placed my order Monday pm, and it was at my front door by 9.30 Wednesday am. Iwill be placing another order soon. Thanks again cheers

 

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From: M.McKay

To: info@airbrushmegastore.com

Sent: Wed 4/02/2015 10:12 AM

Subject: Cheers Steve

Paints received , thanks for the prompt service yet again. Will give you guys a plug on our timber lure making site when the opportunity to do so arises.

Kind Regards

 

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From: C. Greville

To: info@airbrushmegastore.com

Sent: Tue 20/01/2015 3:46 PM

Subject: Hi Steven,Just a quick big THANKS for such damn fine service. I don't think I have ever got goods so promptly - it means projects can start when planned rather than putting off waiting for materials. Secondly, thanks for the call re logon and email for my account. Very friendly service and good old fashioned follow up.

Thanks and highly recommend anyone buying from your store.

Cheers

 

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From: T.Whyte

To: info@airbrushmegastore.com

Sent: Fri 16/01/2015 11:54 AM

Subject: Thank you so much for my paints your customer service was flawless and received the items so quickly. the mints where a nice touch. Thank you again and I will be buying alot more from you in the future.

Regards
T.Whyte

P.s. I thought good customer service was dead but you have restored my faith.

 

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From: G.Ible

To: info@airbrushmegastore.com

Sent: Wed 7/01/2015 9:44 AM

Subject: Steven

I appreciate your excellent service.

Now that I have found your store and added to my 'Favourites' I will be more than happy to shop with you again.

Many thanks,

 

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From: V. Riley

To: info@airbrushmegastore.com

Sent: Thu 18/12/2014 9:06 AM

Subject: Hi Steven,

Parcel arrived yesterday (Wednesday). WOW!,, What great service. I will certainly be passing your details on to my gift recipient.

Thanks again and all the best for Christmas and thr new year.

Regards

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From: B. Stanley

To: info@airbrushmegastore.com

Sent: Fri 5/12/2014 9:52 AM

Subject: Hi Steven, thanks for the info, that's excellent service. I like to buy from an Australian based store whenever possible. Your store makes it much easier than mucking around on ebay or similar sites, thanks for providing a reasonably priced source of these supplies here in Australia, cheers mate regards Brendon

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From: J.Edwards

To: info@airbrushmegastore.com

Sent: Fri 19/09/2014 11:16 AM

Subject: Hi Steven,

Again a huge thank you for your fast & efficient service.

I’m still not sure how you get Aus post to move so fast??? It all arrived early this morning.

Brilliant as always.

Cheers Ja

Kind Regards

 

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From: M. Sinclair

To: info@airbrushmegastore.com

Sent: Thu 11/09/2014 1:46 PM

Subject: Hi Steven. Thanks for the prompt service and excellent communication. I shall be using you for all my airbrushing needs from now on and I shall also let all the modellers I know up here in the far north, that you are a safe and trusted company to deal with and I recommend you highly.

Look forward to dealing with you again soon

Best regards

M

 

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From: T. Finlay

To: info@airbrushmegastore.com

Sent: Tue 9/09/2014 3:12 PM

Subject: Hi Steven, received my order this morning which was unexpected, less than 24 hours from Adelaide to Sydney. I have ordered various items from sellers in NSW (Ebay) and on average it takes over a week to arrive so thank you for your speedy service.

I have ordered some more items from you because of your overall service, communication also your pricing seems to be far better than your competitors and I will continue to shop with you in the future.

For those people who are initially apprehensive purchasing (As I was to be honest) I would say to them have no fear as Airbrush Megastore came through with flying colours. I have nothing to gain by promoting your store but good service is becoming extinct and when someone puts 110% effort into their business they deserve the accolades.

Thanks again from a happy customer.

Regards Tom

 

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From: L Jackson

To: info@airbrushmegastore.com

Sent: Mon 18/08/2014 1:01 PM

Subject: Hello Steven
Just received my order today, im very pleased with everything i got and your service was A1! Thank you for your speed in sending the items and i look forward to buying LOTS more from you.
Until next time... Thanks agian. :)
Lee

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From: J McLaren

To: info@airbrushmegastore.com

Sent: Thu 7/08/2014 5:36 PM

Subject: Received package yesterday morning safe and sound.. Impressive service!! Will definitely order again in future and recommend to others.
Thanks heaps
Justin

 

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From: J. McIntyre

To: info@airbrushmegastore.com

Sent: Fri 25/07/2014 10:47 AM

Subject: Hi Steven and Co,

I would like to say it has been an absolute pleasure dealing with your company, my items arrived safe and sound and extremely well packed…….what a great website, awesome prices on items, rapid and efficient service, brilliant communication…..I commend you and the company and thank you for an outstanding experience!

Don’t change, just keep doing what you’re doing, it’s such a pleasure when it is such a pleasure!

Thanks for your help with everything and you can be assured that I will be back!

Best regards Jeff

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From: D.Evans

To: info@airbrushmegastore.com

Sent: Wed 23/07/2014 1:58 PM

Subject: Hi Steven,

Just a quick note to thank you for the help and advise you gave me on monday and tell you that my orders arrived. That little compressor is so cool and my wife is going to be stoked by how quiet it is. No more of the old cluncker compressor banging away in the background while she's doing stuff. Anyway mate as usual your service is brilliant and I look forward to dealing with you again soon. Now it's time to start shooting some stuff so once again thanks.

Cheers Darren

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From: J.Smith

To: info@airbrushmegastore.com

Sent: Tue 15/07/2014 9:31 AM

Subject: Good morning Steve and the people at airbrush megastore. Just received my iwata hp cp airbrush and paints, thank you very much for the two cd and what a good touch with the mentors. It took less then 24 hours from order to receiving it. I just like to say I was overwhelm with tho whole journey that you and your staff gave me. You have raised the bar on how to do business, a lot of people in business should take a leaf out of your book on how to look after there customers. I read your visitor comment and that said it all WELL DONE

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From: Jason Ed

To: info@airbrushmegastore.com

Sent: Mon 5/05/2014 2:07 PM

Subject: Steven I rarely offer compliments for the service I receive as it is rarely beyond expectation.

In the main you “get what you pay for”, no bells or whistles, or you simply don’t pay for it again. This doesn’t deserve praise as the effort stopped once the goal was reached.

It is the exceptional service that goes above & beyond that deserves recognition.

I did a lot of research as I am just a beginner, one of the attractions about your site was the vindication regarding the “Rip Off report”. Few businesses would have the heart to follow a complaint as small as that to a successful conclusion & then advertise the fact that the claim was in error.

From a consumers perspective it showed me that everything mattered to your business which in turn gave me confidence.

Keep it up & I will remain a customer & an advocate.

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From:Tony Jacob

To: info@airbrushmegastore.com

Sent: Fri 2/05/2014 9:19 AM

Subject: Hi,It's easy to get jaded by the poor service so many local retailers give, while loudly complaining about the number of customers they're losing to ebay and on-line sales.I can't thank you enough for not only showing that there are Australian retailers who are up with the best in the world but for being one of the best online shopping experiences I've ever had.

Instead of complaining about online, you are out there competing toe to toe and outperforming. Your prices are very competitive... important but not the most important thing to me... but your service is absolutely brilliant and that's my #1 priority. Not only did my recent first order with you arrive almost before I had shut down my computer... it arrived with little touches like a free dvd, a little pack of Mentos and the words 'THANK YOU' (badly underused word these days.

I'll be buying all my airbrush gear through you and recommending you to my friends. And in return a great big THANK YOU to all of you too.

Kind regards, Tony

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From: Norm.F

To: info@airbrushmegastore.com

Sent: Tue 8/04/2014 6:16 PM:

Subject G'day Steve My order arrived today, very well packaged and I was pleasantly surprised to find an extra black paint and explanation on the invoice, this is my second order and I will be using the Megastore for all of my supplies, and I must say a big thank you for the excellent service and speedy delivery

 

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From: Nigel Mc

To: info@airbrushmegastore.com

Sent: Fri 4/04/2014 8:51 AM

:Subject Steven,I don't wont t take too much more of your time.Had to say "WOW!!!"Got the airbrush just now.Very excited.And the free gift was the icing on the top.I mean what I said in my Ebay feedback - I would run a business just like you are.

Have a great day.-Nigel.

 

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From: Nigel

To: info@airbrushmegastore.com

Sent: Thu 3/04/2014 2:48 PM


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